Privacy Policy

Information we collect

We may collect the following types of personal data when you interact with our website:

Personal information: Name, email address, phone number, and shipping/billing address.
Order information: Product details, order history and payment information.
Cookies and Tracking: Data collected through cookies and other tracking technologies to enhance user experience.
Communication: Any messages, reviews, or queries you send to us either via email or our contact forms.

How we Use your Information

Fulfil and deliver your orders, process payments, and communicate with you regarding your order status.
Respond to queries, address any issues, and provide you with customer support.
With your consent, we may send you updates, offers and promotional materials about our products and services.
Personalise your experience, enhance our website functionality, and analyse user behaviour to improve our services.

How we Protect your Information

Encryption: Secure SSL encryption for sensitive data.
Access Control: Limiting access to personal data to authorised personnel only.

Sharing your Information

We do not sell or rent your personal data to third parties. However we may share your information in the following cases:

Third-Party Service Providers: We may use trusted third-party service providers to process payments, manage email marketing, or handle shipping. These providers will have access to your information but are required to keep it confidential and secure.
Legal Compliance: We may disclose your personal information if required by law or to protect our rights, safety or property.

Your Rights

You can request a copy of the personal information we hold about you
You can request to update or correct any inaccuracies in your personal data
You can request for deletion of your personal information, subject to legal obligations.
You can opt-out of receiving marketing communications by clicking the "Unsubscribe" button in our emails or contacting us directly.

Cookies

We use cookies to enhance your browsing experience, analyse website traffic, and personalise content. By using our website, you consent to our use of cookies.

You can control cookie settings through your browser, but disabling cookies may effect your experience on the website.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the date of the most recent revision will be indicated.